Know Your Customer Relationship Officer

Company: JPMorgan Chase & Co.
Location: Plano
Posted on: April 1, 2026

Job Description:

Description The Commercial Banking KYC Organization is your dedicated partner in navigating the complexities of Anti-Money Laundering (AML) and KYC requirements. Our KYC Relationship Officers (KROs) are your go-to experts, ensuring a seamless and timely KYC process. They work hand-in-hand with internal partners and clients to gather essential information, supporting you through every step of KYC renewals, remediation, and onboarding. Trust us to keep your client relationships compliant and thriving! As a KYC Relationship Officer within the AML/KYC Operations team, you will collaborate with Bankers to ensure all client KYC records adhere to regulatory standards. You will be responsible for the high-quality and timely completion of all client-level due diligence requirements at the inception and renewal of client relationships. Being a part of a team deeply committed to excellence and compliance, you will play a crucial role in every client interaction. Job Responsibilities: Manage client and partner expectations and understanding in a consultative way Exhibit ownership of KYC/AML experience and client experience Ensure KYC/AML deliverables are met and hold internal partners accountable Demonstrate ongoing understanding of KYC/AML processes and work through delays and/or inefficiencies Manage operational risk effectively through diligent awareness of risks in our processes Escalate appropriate risk items and drive issues to closure Manage client risk effectively by supporting the banker in client selection process Independently manage renewal cycle of DDFs with Relationship Management Partnership Overseeing timely portfolio management while maintaining quality expectations. Required qualifications, capabilities and skills: Ability to properly identify AML risks and demonstrates a solid grasp of AML/KYC policy Strong verbal and written communication skills Excellent time management and organizational skills Strong analytical and problem solving skills Preferred qualifications, capabilities and skills: BA/BS degree with a minimum of 2 years of relevant experience in AML/KYC, Risk Management, Security, or Law enforcement related to fraud and illicit money movement. Experience in financial services, preferably in Corporate/Commercial Banking. Working knowledge of risk factors affecting specific products and industries. Ability to multi-task effectively and utilize internal resources efficiently. Excellent attention to detail and strong client focus, with the ability to partner with various internal groups and client coverage. Independent, self-motivated, adaptable, and flexible in a team environment. Previous credit training or underwriting experience, with the ability to navigate complex client relationships and product usage. Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Please note this role is not eligible for employer immigration sponsorship.

Keywords: JPMorgan Chase & Co., Wylie , Know Your Customer Relationship Officer, Accounting, Auditing , Plano, Texas