Technology Operations Manager
Company: Universal Cable Holdings Inc. dba Suddenlink Communications
Location: Plano, TX
Posted on: May 30, 2018
Job Description:
Responsible for implementing clear separation of
accountabilities at support levels 1, 2, and 3 (L1, L2, L3) to provide higher levels
of service and support. Responsible for scaling the organization to
increase responsiveness and proactivity to meet business needs. Establish
an L1 Technology Operations function by identifying L1 work being
performed by Enterprise Information Technology (EIT) staff, and determining
how best to transition that work to a centralized L1 Operations team.
Establish formal run books for all alarms presented to Operations and for any
batch processing taken over by Operations with a focus on
automation opportunities and cross training for consistent delivery over
time. Lead the establishment of an Offshore / Onsite Development Center
(ODC) in partnership with the Vendor Management team to drive greater
scale for EIT at lower cost to the company. Pioneer follow-the-sun work
processes that leverage teams from multiple locations while ensuring
consistently high service levels regardless of support team. Lead the
requirements development and testing phases for the Event Management rollout
ensuring that the end product provides direct value from an L1
Operational perspective. Requirements: No degree and 8 years of experience managing
information technology related projects and teams. Or, alternatively, a
Bachelor's degree (or foreign education equivalent) in Computer Science,
Computer Information Systems, Computer Engineering, Information
Technology or related field and 6 years of experience managing information
technology related projects and teams. Specific skills/other experience
requirements (quantitative experience requirements not applicable to this
section): Directing a 24/7 operational function, including a Service Desk
or Operations; Monitoring information technology devices, including
servers and network devices, using industry-leading event management
platforms and tools; and Managing relationship with information technology
vendors to ensure on-time and on-budget completion of projects. Send resume to recruit@cablevision.com and include job title and
“Job Code GCMP” in the subject line.
Keywords: Universal Cable Holdings Inc. dba Suddenlink Communications , Wylie , Technology Operations Manager, Telecom , Plano, TX, Texas
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