Pool Lead Technician
Company: Poolie
Location: Dallas
Posted on: February 24, 2026
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Job Description:
Description: As a Lead Tech, you will play a crucial role in
overseeing various operational aspects and leading a team of
technicians to ensure the smooth delivery of services. Your
expertise, attention to detail, and strong leadership skills will
contribute to maintaining high-quality standards and exceptional
customer service. Responsibilities - First Line of Defense for PTO
Coverage: Provide primary coverage and support during team members'
time off, ensuring smooth operations and maintaining service
standards. - First Cleaning for New Customers: Oversee the first
cleaning process for new customers, ensuring a thorough and
satisfactory service experience. - Green to Clean Turnarounds:
Perform "Green to Clean" turnarounds, ensuring effective
transformation of pools from a neglected state to a clean and safe
condition. - Daily Quality Control (QC): Conduct daily quality
control checks as directed to ensure adherence to company standards
and identify areas for improvement. Act as the first line of
defense for quality control, addressing issues and providing
guidance to enhance service quality. - First Line of Defense for
Onsite Customer Issues: Serve as the primary point of contact for
onsite customer issues, offering immediate support and resolution
to ensure customer satisfaction. - Small Part Replacement and
Repair: Covers any small part replacements, minimal repairs on pool
cleaners and other small tasks that aren’t demanding the repair
department or repair tech. - Provides Weekly Chemistry/Protocol
Training in Department Meeting: Conduct weekly training sessions
during department meetings, focusing on chemistry knowledge and
protocol adherence. - Provides Backup for Supervisor on Slack for
Chemistry Questions: Offer support and serve as a backup for the
Supervisor on Slack, addressing chemistry-related questions from
field technicians. Requirements: Qualifications - At least 1 year
experience as a Service Technician. - Ability to pivot workload
requirements on a daily basis. - Thrive in an ever changing
environment. - Ability to multitask and prioritize effectively in a
fast-paced environment. - Technical expertise in pool cleaning and
maintenance procedures. - Attention to detail and a commitment to
maintaining high-quality standards. - Excellent communication and
interpersonal skills to address customer issues and collaborate
with team members. - Problem-solving and decision-making abilities
to address urgent situations. - Familiarity with quality control
processes and procedures. PI65713d97ab6c-37156-39568400
Keywords: Poolie, Wylie , Pool Lead Technician, Customer Service & Call Center , Dallas, Texas
