Service Advisor - Classic Toyota
Company: Classic Toyota & Mercedes-Benz of Tyler
Location: Tyler
Posted on: April 1, 2026
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Job Description:
Service Advisor – Classic Toyota We need a Service Advisor who
is an expert in the art and science of customer service. Must be
able to greet guests, schedule appointments and act as a liaison
between customers and service techs. If you can make customers feel
welcome and confident that their needs are being met, then our
dealership may be your next career home. Put your people skills to
work for us and find out more now. Job Responsibilities Greet
service department customers promptly and courteously—attitude is
everything! Listen to customers and clearly translate repair needs
to techs Upsell additional services using low pressure, high
integrity methods Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation Follow up on each
repair and keep customers informed of progress Sell and manage
extended warranties Inspect repair quality and ensure all work is
complete Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints Keep Service Manager
informed of all problems and potential problems Maintain Customer
Satisfaction Index (CSI) scores in accordance with dealership
standards Benefits Health Dental Vision 401K Plan Paid Vacations
Life Insurance Direct Deposit Parental / Maternity Leave Employee
Vehicle Discounts Employee Parts & Services Discounts Rental Car
Discounts About Us Classic Toyota and Mercedes-Benz of Tyler is
interested in finding talented individuals who are looking for a
rewarding and challenging career in the automotive industry. We
offer an excellent benefit package and a great working environment
with many different employment opportunities ranging from sales to
service to management. If you want to set yourself apart from the
ordinary routine of the average job, possess the unique ability to
consistently provide outstanding customer service, and have a
dedication to excellence. Apply today!
Keywords: Classic Toyota & Mercedes-Benz of Tyler, Wylie , Service Advisor - Classic Toyota, Customer Service & Call Center , Tyler, Texas
