Sr. Support Engineer
Company: Keylent Inc
Location: Plano
Posted on: May 14, 2024
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Job Description:
Sr. Support Engineer TECHM-JOB-24350
Contract
Location: Plano TX
Skill: ServiceNow Basics
- Bachelor's degree in computer science, electronics engineering or
other engineering or technical discipline. - Minimum 1 year of ATF
experience along with 3 years of ServiceNow hands on experience is
required. - At least one ServiceNow mainline certification is
required. - Build and execute SNOW test plans, test cases, test
scripts for both manual and automated testing. - Test ServiceNow
Functionality across ITSM and ITOM Modules; Incident management,
Customer Service, Change management, Problem management, Service
Catalog, User Administration, Reporting, Discovery. - Experience in
creating reports. - Working knowledge of HTML and JavaScript are
preferable. IBU/Funtion Head: Mandatory requirements: Skilled in
Microsoft Office (Word, Excel, PowerPoint, Outlook) Excellent
interpersonal skills and ability to Lead work in a team
environment. Excellent verbal and written communication skills.
Strong knowledge of ITIL. Should be flexible to work during any
shifts (US/India) based on business need Results oriented and
demonstrates ownership and accountability Analytical thinker,
possesses ability to influence others and drive to correct
solutions within contract constraints Broad understanding of
Telecom domain. Ensure project execution profitability Other
Mandate Requirements T2 Application production support, 24x7 On
Call Support, Good Communication skills, Proactiveness, Working in
different shifts mostly Shift timing as per USA day shift (6:30 PM
IST to 3:30 AM IST) AND/OR as per team's requirement including 24x7
environment.
Keywords: Keylent Inc, Wylie , Sr. Support Engineer, Engineering , Plano, Texas
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