Customer Success Manager

Company: SpinSci Technologies LLC
Location: Dallas
Posted on: June 4, 2025

Job Description:

COMPANY OVERVIEW:

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.

SpinSci Technologies LLC provides a comprehensive digital front door for health systems through their Patient Access Care solution, enhancing patient digital engagement and provider workflow efficiencies. The company specializes in omni-channel healthcare communication, integrating contact center platforms, Electronic Health Records (EHRs), and Customer Relationship Management Systems (CRMs) in real-time to optimize workflows and enhance user experience.

SpinSci aims to deliver scalable solutions leveraging existing technology investments to drive operational efficiencies and improve patient care outcomes. The company is located in Dallas, TX and welcomes inquiries at hr@spinsci.com.

POSITION OVERVIEW:


As a Customer Success Manager, you'll be the trusted advisor for a portfolio of strategic healthcare customers. You will play a critical role in ensuring retention, uncovering growth opportunities, and proactively driving adoption and satisfaction. Reporting to the Director of Customer Success, this role is both strategic and hands-on, with high visibility across the organization-including regular reporting to the executive leadership team.




SPECIFIC DUTIES/RESPONSIBILTIES:

Serve as the primary point of contact for assigned customer accounts, building long-term relationships based on trust, value, and results.
Drive retention and customer loyalty by ensuring high engagement, adoption, and satisfaction across our platform.
Identify and cultivate expansion and upsell opportunities in close collaboration with Sales and Product teams.
Own and maintain a regular cadence of communication with customers, including QBRs, executive check-ins, and ad hoc strategic sessions.
Develop and publish Customer Health Report Cards for each account, highlighting KPIs, risks, and wins for ELT visibility.
Triage issues, coordinate internal resources, and serve as an advocate for the customer's voice throughout the organization.
Collaborate with Product to translate customer feedback into actionable insights and roadmap influence.
Partner with Implementation and Support to ensure smooth transitions and continuous improvement in service delivery.


REQUIRED SKILLS & QUALIFICATIONS:

3+ years in Customer Success, Account Management, or Consulting-ideally in a B2B SaaS or healthcare tech environment.
Proven success managing enterprise or strategic accounts, with strong retention and growth outcomes.
Outstanding communication and interpersonal skills, with a knack for relationship-building across all levels of an organization.
Comfortable with data and metrics-able to analyze account health, product usage, and business outcomes to inform action.
Highly organized, self-driven, and resourceful-thrives in a fast-paced, evolving startup environment.
Willingness to travel up to 25% of the time to support client engagements and business initiatives.


WHY YOU'LL LOVE IT HERE:

Mission-driven work that improves healthcare delivery and outcomes.
A team that's supportive, ambitious, and customer-obsessed.
Clear growth path and executive exposure.
Competitive compensation, equity, and benefits.

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