Network Support Technician (Government)
Company: AT&T
Location: Wylie
Posted on: June 23, 2022
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Job Description:
AT&T partners with First Responders and Public Safety
agencies at all levels of government. Join our team for a rewarding
opportunity to support critical missions and the professionals on
the front line of our nation's security. AT&T welcomes IT
professionals who possess a strong work ethic, a passion for public
service, and dedication to our customers' goals.
AT&T has an opening to fill a Network Support Technician (NST)
position to support an Immigration and Customs Enforcement (ICE)
Office of Chief Information Officer (OCIO) program. -
The NST provide Tier 2 support for integrated hardware and
software; local infrastructure deployment services; respond to end
user request; provide VTC and remote support.
The NST reports to an Area Technical Lead and provides support for
24x7 LANs and associated applications, peripherals, connectivity,
and end-users in a Service Desk supported Tier II environment. -
This position relies on instructions and pre-established guidelines
to perform the functions of the job while working independently
and/or under immediate supervision. - A certain degree of
creativity and latitude is required.
The job duties of the NST are as follows: - - - -
Provide LAN administrator support with the installation,
configuration and maintenance of network communication devices,
servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers,
printers, fax machines, biometric devices, electrocardiograms,
x-ray machines, smart display, and sensors
Provide support of mobile and wireless devices to include
smartphones, tablets and hotspots
Assist in testing, applying and maintaining server configurations
and related security patches
Assist in maintaining and checking the health of systems and
backups to include restore testing
Monitors ITSM (ServiceNow) assignment groups and applies
troubleshooting needed to resolve tickets
Update tickets following documentation templates and/or guidelines
to ensure quality requirements are met
Provide daily, weekly and monthly activity reports describing
activities accomplished in a timely manner
Provide inventory support and input to the provided inventory
system for the customer
Responsible for installing and maintaining VTC infrastructure to
include assisting with user requests
Participate in pre-scheduled after-hours support of weekly on-call
rotation and/or as a team member supporting special projects or
events
Conduct or provide new equipment deployments and/or requested
deployment support
Provide cabling support and run cables within data centers, LAN
rooms and remote wiring closets
Analyzes functional business requirements and design specifications
for functional activities.
Effectively contribute to technical discussions and develop and
present required briefing materials to ensure the customer's needs
are met
Provide identification/fixing for the problems within existing
systems design/implementation of new systems, enhances the existing
systems and participates in analysis, design and new construction
of next generation IT systems.
Responsible for understanding the needs of the customers and the
realities of commercially available IT products and creating
requirements that will allow implementation by the architecture and
engineering team and COTS products.
Must possess experience of system engineering in one or more areas
including telecommunications concepts, computer languages,
operating systems, database/DBMS and middleware.
Communicate effectively both orally and written with customers,
stakeholders, and technical specialists
Required Clearance:
Public Trust (#publictrust)
Required Qualifications:
Associate Degree or equivalent experience
1+ years' of IT-related support experience, preferably in a
helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network,
or other IT issues
General knowledge network product
Keywords: AT&T, Wylie , Network Support Technician (Government), Government & Protective Services , Wylie, Texas
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