Senior Program Manager or Project Manager - Healthcare Call Center
Company: Valor Healthcare, Inc.
Location: Dallas
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Description: Valor Healthcare is
a veteran- and physician-led provider of healthcare services for
deserving, resilient patriots – including those who serve or have
served in the military as well as those who devote their careers to
government service. We aim to deliver high-quality care in a way
that upholds the health of our nation’s greatest asset: its people.
Valor works hard to earn the trust of those who have faith in us to
care for them with respect and through methods that lead to
superior clinical outcomes. Valor is different because of our
people. Our leadership team is comprised of veterans, clinicians,
and business leaders dedicated to providing exceptional care and
world-class patient experience. Many of our colleagues have
patriots in their families or are patriots themselves, building a
company culture and commitment to customer service that is second
to none. Position Summary Valor Healthcare is seeking a seasoned
Senior Program Manager to lead execution and contract performance
for the Global Nurse Advice Line (GNAL-NG) a Department of Defense
(DoD) sponsored initiative supporting 24/7 virtual care,
centralized appointment scheduling, and care coordination for
Military Health System (MHS) beneficiaries. This role provides
strategic oversight of program delivery, contractual compliance,
and stakeholder engagement across a high-volume, multi-channel
healthcare contact center. Responsibilities Program Leadership :
Lead and supervise a team of healthcare professionals,
demonstrating strong leadership, interpersonal, organizational, and
communication skills. Program Implementation: Manage the
implementation of nurse triage programs, including resource
identification, allocation, maintenance, and adjustments as needed.
Formal Planning: Develop comprehensive plans for program execution,
ensuring that all aspects are well-defined and tracked. Performance
Tracking: Oversee the formal tracking and reporting of program
performance metrics to ensure alignment with organizational goals.
Quality Assurance: Maintain the highest standards of patient care
and quality assurance within the call center operations. Regulatory
Compliance: Ensure that all programs and activities adhere to
relevant healthcare regulations and guidelines. Collaboration:
Collaborate with cross-functional teams to ensure the success of
healthcare programs and projects. Stakeholder Management: Serve as
the primary liaison to government COR, CO, and clinical
stakeholders; ensure proactive communication and issue resolution.
Performance Reporting: Maintain dashboards, deliver performance
reports, and oversee compliance with URAC standards and federal
healthcare requirements. Requirements: Minimum of 10 years of
progressive project and/or program management experience. Must have
experience with healthcare call center or nurse triage program
management. Demonstrated leadership in call center operations,
centralized scheduling, or nurse triage programs Proven experience
in supervisory positions, with the ability to lead, motivate, and
track performance in a heavy volume setting. Bachelor’s degree in
healthcare management, business administration, communication, IT,
social science, or related field. Demonstrated experience managing
and implementing programs, including identifying, maintaining,
and/or adjusting the resources; overseeing the formal planning,
tracking, and reporting of program performance. Must have served in
supervisory positions and show examples of how the individual has
applied strong leadership, interpersonal, organizational, and
communication skills in implementing programs and projects. US
Citizenship is required. Preferred Qualifications: Experience
supporting government healthcare contracts (VA, DoD, CMS, etc.)
Direct experience managing contract deliverables, timelines, and
budgets across multi-disciplinary teams Familiarity with Microsoft
Teams, SharePoint, and Power BI for performance reporting and
collaboration This job is CONTINGENT upon contract award, client
approval, completion of a favorable background investigation, and
the ability to obtain and maintain a Public Trust / High Risk
clearance. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, or
protected veteran status
Keywords: Valor Healthcare, Inc., Wylie , Senior Program Manager or Project Manager - Healthcare Call Center, Healthcare , Dallas, Texas
