Executive Housekeeper at Holiday Inn Express & Suites Wylie West
Company: Holiday Inn Express & Suites Wylie West
Location: Wylie
Posted on: June 18, 2022
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Job Description:
Job Description Holiday Inn Express & Suites Wylie West in
Wylie, TX is looking for one housekeeper to join our 14 person
strong team. We are located on 630 Sanden Blvd. Our ideal candidate
is a self-starter, punctual, and hard-working. The Executive
Housekeeper - Manager will manage the operation of the housekeeping
and laundry divisions of the hotel to ensure that hotel guest
rooms, public spaces, and other areas of the hotels are
immaculately clean, organized, and sanitary. Ensures that the
housekeeping department meets high standards of quality and
efficiency so that guest satisfaction is optimized. Recruits,
hires, trains and provides career development for housekeeping
staff; conducts performance evaluations and provides feedback for
employees. Develops and implements systems for inspecting and
managing the quality of housekeeping and laundry services provided
and to ensure timeliness and efficiency of services
Responsibilities Manage the day-to-day activities of the
housekeeping department, plan, schedule, and organize work to
ensure proper coverage. Communicate and enforce policies and
procedures. Recommend and/or initiate salary, disciplinary, or
other staffing/human resources-related actions in accordance with
company rules and policies. Alert management of potentially serious
issues. Ensure all staff is properly trained and has the tools and
equipment needed to effectively carry out their respective job
duties. Develop and implement procedures for managing the quality
of housekeeping and laundry services. Schedule routine inspections
of all guest rooms and public areas to ensure furnishings, guest
rooms/suites, equipment, housekeeping and food and beverage linens,
public restrooms, lobby, etc. are clean and in good repair to meet
guest satisfaction. Ensure that employees are advised of
deficiencies and instructed on corrective action. Monitor,
coordinate and execute the special needs and requests of VIP,
repeat guests and members of frequency program(s). Respond to guest
complaints and special requests, and ensure corrective action is
taken to achieve complete guest satisfaction. Control expenses
within all areas of housekeeping. Participate in the preparation of
the annual departmental operating budget and financial plans which
support the overall objectives of the hotel. Conduct comprehensive
departmental meetings to include a review of procedures and events
which warrant special handling and detailed information. Conduct
pre-shift meeting and review all information pertinent to the days
activities. Establish par levels for supplies and equipment.
Replenish shortages and other business supplies for daily business.
Promote teamwork and quality service through daily communication
and coordination with other departments. Key departmental contacts
include Front Office, Guest Relations, Maintenance. Interact with
outside contacts: Guests to ensure their total satisfaction
Vendors/Contractors to ensure adequate inventory of supplies and
equipment, to discuss pricing or service issues, to resolve any
vendor performance issues, etc. Regulatory agencies regarding
safety and compliance matters Other contacts as needed
(Professional organizations, community groups, local media) May be
responsible for the security of lost and found items or coordinate
the lost and found function with other departments. May assist with
deep cleaning projects and/or assist housekeeping staff during
unanticipated rush periods. May serve as manager on duty as
required. May assist with other duties as assigned. Qualifications
Ability to manage time effectively to ensure completion of tasks
Brand specific knowledge of cleaning practices and procedure
Excellent communication skills with the ability to listen
effectively 2-3 years of hotel cleaning experience (management
preferred) Ability to work quickly and efficiently under little
supervision We are looking forward to reading your application.
Keywords: Holiday Inn Express & Suites Wylie West, Wylie , Executive Housekeeper at Holiday Inn Express & Suites Wylie West, Hospitality & Tourism , Wylie, Texas
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