Executive Housekeeper at Holiday Inn Express & Suites Wylie West
Company: Holiday Inn Express & Suites Wylie West
Location: Wylie
Posted on: August 7, 2022
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Job Description:
Job DescriptionHoliday Inn Express & Suites Wylie West in Wylie,
TX is looking for one housekeeper to join our 14 person strong
team. We are located on 630 Sanden Blvd. Our ideal candidate is a
self-starter, punctual, and hard-working.The Executive Housekeeper
- Manager will manage the operation of the housekeeping and laundry
divisions of the hotel to ensure that hotel guest rooms, public
spaces, and other areas of the hotels are immaculately clean,
organized, and sanitary. Ensures that the housekeeping department
meets high standards of quality and efficiency so that guest
satisfaction is optimized. Recruits, hires, trains and provides
career development for housekeeping staff; conducts performance
evaluations and provides feedback for employees. Develops and
implements systems for inspecting and managing the quality of
housekeeping and laundry services provided and to ensure timeliness
and efficiency of services ResponsibilitiesManage the day-to-day
activities of the housekeeping department, plan, schedule, and
organize work to ensure proper coverage. Communicate and enforce
policies and procedures.Recommend and/or initiate salary,
disciplinary, or other staffing/human resources-related actions in
accordance with company rules and policies. Alert management of
potentially serious issues.Ensure all staff is properly trained and
has the tools and equipment needed to effectively carry out their
respective job duties.Develop and implement procedures for managing
the quality of housekeeping and laundry services. Schedule routine
inspections of all guest rooms and public areas to ensure
furnishings, guest rooms/suites, equipment, housekeeping and food
and beverage linens, public restrooms, lobby, etc. are clean and in
good repair to meet guest satisfaction. Ensure that employees are
advised of deficiencies and instructed on corrective
action.Monitor, coordinate and execute the special needs and
requests of VIP, repeat guests and members of frequency
program(s).Respond to guest complaints and special requests, and
ensure corrective action is taken to achieve complete guest
satisfaction.Control expenses within all areas of housekeeping.
Participate in the preparation of the annual departmental operating
budget and financial plans which support the overall objectives of
the hotel.Conduct comprehensive departmental meetings to include a
review of procedures and events which warrant special handling and
detailed information.Conduct pre-shift meeting and review all
information pertinent to the days activities.Establish par levels
for supplies and equipment. Replenish shortages and other business
supplies for daily business.Promote teamwork and quality service
through daily communication and coordination with other
departments. Key departmental contacts include Front Office, Guest
Relations, Maintenance.Interact with outside contacts: Guests - to
ensure their total satisfaction Vendors/Contractors - to ensure
adequate inventory of supplies and equipment, to discuss pricing or
service issues, to resolve any vendor performance issues, etc.
Regulatory agencies - regarding safety and compliance matters Other
contacts as needed (Professional organizations, community groups,
local media)May be responsible for the security of lost and found
items or coordinate the lost and found function with other
departments.May assist with deep cleaning projects and/or assist
housekeeping staff during unanticipated rush periods.May serve as
manager on duty as required.May assist with other duties as
assigned.QualificationsAbility to manage time effectively to ensure
completion of tasksBrand specific knowledge of cleaning practices
and procedureExcellent communication skills with the ability to
listen effectively2-3 years of hotel cleaning experience
(management preferred)Ability to work quickly and efficiently under
little supervisionWe are looking forward to reading your
application.
Keywords: Holiday Inn Express & Suites Wylie West, Wylie , Executive Housekeeper at Holiday Inn Express & Suites Wylie West, Hospitality & Tourism , Wylie, Texas
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