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Customer Service Representative

Company: Mosquito Joe of East DFW
Location: Wylie
Posted on: September 23, 2022

Job Description:

Customer Service Representative Mosquito Joe is a growing franchise in our area and we're looking for an Office Assistant to grow with us. If you're an organized, motivated, self-starter looking for a position that will offer you professional growth in a range of areas, this could be the ideal job for you! What your days will look like Identifies needs of customers and suggest services and/or products that are specific to the customer needs in order to generate revenue Handle customer calls/correspondence for service, scheduling, invoicing and billing inquiries on a daily basis Communicates with personnel to resolve service and scheduling issues Manage brand reputation through direct dealings with customers either by phone or email. Manage customer accounts via proprietary software system APPLICABLE TRAITS & ATTRIBUTES Self Starter & Early Riser Proactive Doer Positive Thinker Effective Delegator Excellent Communicator (telephone & email skills) Efficient Organizer Creative Problem Solver Customer-Centric! DUTIES & RESPONSIBILITIES Explain product and service offerings to new customers (telephone & email) Provide pricing to new customers (telephone & email) Schedule customer sprays (Technician routes) Resolve customer requests and customer complaints professionally Promote first-rate customer service Process customer and vendor billing & collections Execute marketing programs (social media, trade shows, special events) Oversee season start-up and season shut-down operations Perform off-season duties as required PROFICIENCIES: Microsoft Office Suite, Excel, Gmail, Constant Contact, ADP Payroll Services, Scheduling/Logistics Software, Social Media (Facebook)Job Type: Part-timePay: From $16.00 per hourBenefits: Flexible schedule Paid trainingSchedule: Day shift Monday to Friday Night shift Weekend availabilitySupplemental pay types: Commission payEducation: High school or equivalent (Preferred)License/Certification: Driver's License (Preferred)Work Location: One location

Keywords: Mosquito Joe of East DFW, Wylie , Customer Service Representative, Hospitality & Tourism , Wylie, Texas

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