Technical Support Representative
Company: Kelly
Location: Wylie
Posted on: January 12, 2021
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Job Description:
Job Description Are You Looking for What-s Next in Your Career?
New Job New Beginning New You Our Technical Support advisors
provide customer service to resolve technology challenges through a
series of troubleshooting activities and knowledge-based research
in a remote call center environment. What Your Remote Work
Environment Looks Like A private workspace with locked door in your
permanent residence Quite environment free of background noise and
interruptions A secure workspace free from cell phones/video
devices Arrangements for dependent care and other obligations What
You-ll Love About Us Paid training at $13.50 Increase to
$15.00/hour after successful graduation of Nesting - (roughly 5
weeks of employment) You may be eligible for Benefits and Paid
Holidays after 90 days in our call center production environment
99% of promotions from within with explosive growth opportunities
into departments such as Leadership, Quality Assurance, and
Training What You-ll Do Every Day You-ll interact with up to 3
customers at a time using various media channels; those channels
may include inbound calls, inbound chats, or outbound calls, as
dictated by business need. Locating music, apps, and movies on
various devices Billing issues Fraud management Product feature
inquiries Resolving username and password difficulties
Troubleshooting email issues Navigating customers through various
apps Data sharing & synchronization troubleshooting Verifying
proper hardware and software configuration and set up Diagnosing
and resolving issues including: internet connectivity, email,
application downloads, and more Requirements What We-ll Love About
You Regular, consistent and punctual attendance. Must be able to
work a full-time schedule, 38 hours a week at minimum, including
nights and weekends, holidays, variable schedule(s) and overtime as
necessary Must be able to work a 2nd shift between 1pm - 1am EST
Must be able to work in a fast paced, structured, dynamic
environment and high transaction environment, with the ability to
maintain composure in stressful situations and manage and diffuse
angry or upset customers Possesses a strong work ethic with a
stable work history Great communication skills Desire a long-term
career with growth Openness to feedback and willingness to improve
Familiarity with iOS and/or MacOS, or comparable technology What
You-ll Need High School Diploma or GED 18 years or older Minimum 6
months of customer service experience Legal authorization to work
in the US High speed internet service #KellyConnect Why Kelly--?
Interested in contact centre opportunities that offer freedom and
flexibility, and truly value your skills? We thought so. We're
KellyConnect---and wherever life takes you, we have great contact
centre opportunities that align with your preferred workstyle,
schedule, and location. Looking to work from home, or work specific
hours? No problem. Best of all, we only work with companies that
share our focus on treating employees like the deeply valued people
that they are. About Kelly-- At Kelly, we're always thinking about
what's next and advising job seekers on new ways of working to
reach their full potential. In fact, we're a leading advocate for
temporary/non-traditional workstyles, because we believe they allow
flexibility and tremendous growth opportunities that enable a
better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety of workstyles, skill levels, and industries around
the world. Kelly is an equal opportunity employer committed to
employing a diverse workforce and providing accommodations for
people with disabilities in all parts of the hiring process as
required under its Employment Accommodation Policy. Kelly will work
with applicants to meet accommodation needs that are made known to
Kelly in advance.]]
Keywords: Kelly, Wylie , Technical Support Representative, IT / Software / Systems , Wylie, Texas
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