AWS Connect Engineer
Company: Krest Global Solutions
Location: Dallas
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Looking for an engineer with
strong hands-on Amazon Connect implementation experience to lead
configuration, integrations, and optimization as part of the
Chassis 2.0 migration. Responsibilities Configure Amazon Connect
(queues, routing, profiles, security roles). Build IVR/contact
flows using Lambda, Lex/LLM, APIs, and dynamic routing. Enable
voice/chat/email channels and manage outbound dialer. Develop
Lambda functions and integrate with Salesforce, ServiceNow, Epic,
and internal APIs. Manage S3 recordings, KMS encryption,
compliance, and Voice ID. Perform testing/debugging, optimize
performance, and support UAT/monitoring. Required Skills 5 years
Amazon Connect implementation experience. Strong AWS skills:
Lambda, API Gateway, Lex, Kinesis, S3, IAM,
Terraform/CloudFormation. Experience with enterprise contact center
deployments and migrations.
Keywords: Krest Global Solutions, Wylie , AWS Connect Engineer, IT / Software / Systems , Dallas, Texas
