CS Analyst and Systems Analyst
Company: TCP Software
Location: Dallas
Posted on: February 18, 2026
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Job Description:
Job Description Job Description TCP is committed to cultivating
a diverse and inclusive team. However, we are not able to sponsor
visas for this role. About TCP (TimeClock Plus): For more than 30
years, TCP has helped organizations engage their people by
providing flexible, mobile timekeeping and workforce management
solutions. Trusted by tens of thousands of customers and millions
of users, TCP delivers best-in-class technology and personalized
support to organizations of all sizes in the public and private
sector to meet their complex timekeeping, employee scheduling,
leave management and other workforce needs. Growth is happening and
our vision for a successful future is clear - We'd love for you to
join us on this journey! For more information on TCP visit
www.tcpsoftware.com or follow us on LinkedIn or Facebook. We are
seeking a proven performer to help us grow our loyal customer base.
Responsibilities include retaining and expanding our install base
by helping our customers fully realize potential ROI through our
service offerings by: Helping drive adoption through engagement.
Understanding our customers’ business and identifying areas of
opportunity/growth to application of our service offerings.
Aligning our customers’ needs with additional potential matches
from our product suite. The CS Analyst and Systems Analyst role is
a high-touch, rapport-building position that requires strong
communication skills, both written and verbal. The ideal candidate
will be upbeat, driven, well-organized, and share a passion for
technology and a love for working in a dynamic environment As a CS
Analyst and Systems Analyst you will: Support the chat migration
process. Help with our ChatGPT pilot (sync SF KB and case history
to an OpenAI black box). · Support the rollout of Outreach.io to
CSMs. Manage the CSM initiative and activity reporting. Help our
director of CS with commission reporting/payment to other systems
and reporting activities. Requirements Experience working in
Customer Success and/or Account Management a must. Experience
working as a Solution Consultant and/or Sales Engineer highly
desirable. Technical exposure to solution delivery, implementation,
product development will be considered a plus. Outstanding
organizational skills, ability to manage multiple projects.
Passionate about building customer relationships. Experience
driving adoption of SaaS-based solutions Ability to thrive in a
fast-paced startup environment. 2-3 Years account management or
similar role Salesforce.com experience is a plus. Previous Success
or Sales experience is a plus Physical Requirements: Prolonged
periods sitting at a desk and working on a computer. Must be able
to lift to 15 pounds at times. Benefits Competitive salary 20 Days
of PTO (Paid Time Off) and 13 days of companywide holidays 8 hours
to volunteer and impact the community Comprehensive benefits
(Health/Dental/Vision/ 401K) Employee Choice Pre-Tax Benefit TCP is
an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all
employees.
Keywords: TCP Software, Wylie , CS Analyst and Systems Analyst, IT / Software / Systems , Dallas, Texas
