Order Management Supervisor / Customer Operations Supervisor

Company: Robert Half
Location: Fort Worth
Posted on: February 18, 2026

Job Description:

Job Description Job Description Order Management Supervisor / Customer Operations Supervisor Fort Worth, TX – Full-Time Direct Hire Lead the charge in a thriving Fort Worth company where your leadership turns orders into happy customers and keeps the business humming! We're hiring a motivated Order Management Supervisor to guide our customer operations team in a fast-moving distribution world. Your Impact: Lead and grow a strong team: hire, train, coach, set goals, give feedback, manage performance, and build a customer-first vibe that hits every KPI. Run the full order-to-cash process: handle order entry, fulfillment, invoicing, 3PL logistics coordination, returns/RMAs, credits, claims, and international orders with precision. Drive better every day: update SOPs, lead continuous improvement, ensure audit readiness, and partner with Finance, IT, Logistics, and Quality to solve issues quickly. Use reporting and system expertise to spot trends, forecast demand, and streamline operations for maximum efficiency. You Bring: 3–5 years supervising customer service or operations teams, with strong order management and wholesale/distributor experience. Positive leadership style: great communicator, detail-oriented problem-solver who builds relationships and prioritizes customers. High school diploma required; degree preferred. Why Join? Direct hire, competitive salary, excellent benefits, and real career growth in a supportive, expanding company. Your work will directly shape customer success—make a difference here! Knowledge of ERP, EDI, CRM, or reporting tools Email Joe.Faradie at roberthalf com - this is the best way to apply • Strong communication skills with attention to detail and problem-solving abilities. • High school diploma required; a bachelor's degree is preferred. •

Keywords: Robert Half, Wylie , Order Management Supervisor / Customer Operations Supervisor, Logistics, Transportation & Drivers , Fort Worth, Texas