Experience Designer/Researcher

Company: Capital One
Location: Wylie
Posted on: January 15, 2022

Job Description:

Plano 7 (31067), United States of America, Plano, TexasExperience Designer/ResearcherAre you an Experience Designer looking for a new challenge? Are you looking for an opportunity to grow in visual design, interaction design, customer research and influence product strategy? Do you want to transform an industry centered around how people find and finance cars? Then Capital One may just be the right place for you.At Capital One, we think big and do big things. Today we are a high-tech company, an innovation laboratory, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, and delivers great consumer experiences. Its audacious work at a massive scale. As a team, we come to work every day looking to build digital experiences that are authentic and bold. What youll do

• Work within our top of house end to end team to influence and identify needs in connecting experiences across divisions
• Research, explore and document the insights, reasoning and decisions that validate our approach to the final product or experience
• Map experiences of users, product offerings and services across the business to identify and communicate key opportunities that could improve our customer experience
• Instill experience teams with the confidence and discipline to explore innovative design solutions while balancing deadlines
• Work closely with researchers, design leads and product partners to define and communicate peoples needs
• Apply problem-solving skills to analyze situations, identify existing or potential problems and recommend solutionsSpecifically, you will
  • Collaborate and create visual representations of service maps, ecosystem maps, user journey maps and/or other research artifact that communicates a cohesive strategy
  • Establish relationships and liaison with key stakeholders throughout project lifecycles
  • Advocate for creating an end-to-end experience and be the voice of our customer in our product development process
  • Develop and maintain artifacts that express humanity, simplicity and ingenuity
  • Use customer-driven insights and agile methodologies to deliver elegant and delightful customer experiences
  • Develop, organize and facilitate research and/or ideation brainstorming and work sessions (either individually or with teams)
  • Participate in delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders
  • Help set future visions for experiences that inspire and connect people
  • Partner with design leads and researchers to influence design vision strategy and connect outcomes to the big picture
  • Create and deliver UX/UI design documentation to aid with cross-team communication, collaboration and development
  • Visualize complex sets of data in ways that are easy to comprehendWhat youll bring:
    • You will need to have a strong background in program management and an ability to take an idea and break it out into specific steps, timelines and roadmaps.
    • An ability to influence others and communicate complex ideas or strategies is critical since this role will be working in new spaces or untapped areas of opportunities
    • You are comfortable thinking end-to-end, with an ability to see the high level view as well as a detailed view.
    • Experience working with multiple stakeholders interests, priorities and expectations
    • You can approach things systematically and have a natural ability to zoom out to see big pictures, then dive into the details that are important. You get joy out of seeing projects through.
    • You easily communicate and envision service concepts and design strategies to team members, partners and stakeholders. You can use a diverse set of methods and tools that illustrate the components and touchpoint across services.
    • You will need to be able to understand and analyze how all aspects of a service integrate and impact each other in the context of a larger experience ecosystem. Being a visual storyteller, with the chops to design concepts is something you love to do.
    • Working with our product teams, youll need to identify opportunities and uncover untapped needs through customer research and interaction data
    • You possess the ability to deliver on those insights by driving product vision and strategy to position our digital products alongside our core financial products
    • You have experience crafting project vision, execution strategy and building relationships
    • You are experienced in the end-to-end design process, balancing customer insights and business goalsBasic Qualifications:
      • At least 5 years experience as a UX Designer
      • At least 5 years experience in qualitative and quantitative research
      • At least 5 years experience working in cross-functional teams Preferred Qualifications:
        • Bachelors in Human Computer Interaction, Human Factors, Behavioral Science, or Psychology
        • 5+ years of UX Design experience
        • 5+ years of UX research experience in a corporate or consulting capacity
        • 5+ years of experience working on consumer and mobile productsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Wylie , Experience Designer/Researcher, Other , Wylie, Texas