Network Support Technician (Government)
Company: AT&T
Location: Wylie
Posted on: June 24, 2022
Job Description:
AT&T partners with First Responders and Public Safety
agencies at all levels of government. Join our team for a rewarding
opportunity to support critical missions and the professionals on
the front line of our nation's security. AT&T welcomes IT
professionals who possess a strong work ethic, a passion for public
service, and dedication to our customers' goals.AT&T has an
opening to fill a Network Support Technician (NST) position to
support an Immigration and Customs Enforcement (ICE) Office of
Chief Information Officer (OCIO) program. -The NST provide Tier 2
support for integrated hardware and software; local infrastructure
deployment services; respond to end user request; provide VTC and
remote support. The NST reports to an Area Technical Lead and
provides support for 24x7 LANs and associated applications,
peripherals, connectivity, and end-users in a Service Desk
supported Tier II environment. - This position relies on
instructions and pre-established guidelines to perform the
functions of the job while working independently and/or under
immediate supervision. - A certain degree of creativity and
latitude is required.The job duties of the NST are as follows: - -
- -
Provide LAN administrator support
with the installation, configuration and maintenance of network
communication devices, servers, network storage arrays and tape
backup units.Provide support of network attached devices such as
computers, printers, fax machines, biometric devices,
electrocardiograms, x-ray machines, smart display, and
sensorsProvide support of mobile and wireless devices to include
smartphones, tablets and hotspotsAssist in testing, applying and
maintaining server configurations and related security
patchesAssist in maintaining and checking the health of systems and
backups to include restore testingMonitors ITSM (ServiceNow)
assignment groups and applies troubleshooting needed to resolve
ticketsUpdate tickets following documentation templates and/or
guidelines to ensure quality requirements are metProvide daily,
weekly and monthly activity reports describing activities
accomplished in a timely mannerProvide inventory support and input
to the provided inventory system for the customerResponsible for
installing and maintaining VTC infrastructure to include assisting
with user requestsParticipate in pre-scheduled after-hours support
of weekly on-call rotation and/or as a team member supporting
special projects or eventsConduct or provide new equipment
deployments and/or requested deployment supportProvide cabling
support and run cables within data centers, LAN rooms and remote
wiring closetsAnalyzes functional business requirements and design
specifications for functional activities. Effectively contribute to
technical discussions and develop and present required briefing
materials to ensure the customer's needs are met Provide
identification/fixing for the problems within existing systems
design/implementation of new systems, enhances the existing systems
and participates in analysis, design and new construction of next
generation IT systems. Responsible for understanding the needs of
the customers and the realities of commercially available IT
products and creating requirements that will allow implementation
by the architecture and engineering team and COTS products. Must
possess experience of system engineering in one or more areas
including telecommunications concepts, computer languages,
operating systems, database/DBMS and middleware.Communicate
effectively both orally and written with customers, stakeholders,
and technical specialistsRequired Clearance:Public Trust
(#publictrust)Required Qualifications:
Associate Degree or equivalent
experience 1+ years' of IT-related support experience, preferably
in a helpdesk or customer support roleDemonstrated ability to
troubleshoot and resolve desktop, network, or other IT
issuesGeneral knowledge network products and systemsExperience in a
rapid paced, time sensitive, high-quality environmentGood technical
writing, presentation, and documentation skills - Must have
excellent team skills and collaboration skills Attention to detail
and follow-throughAbility to work with minimal supervision Must be
able to bend, kneel, stretch, crawl and lift or move up to 50 lbs.
Must pass Motor Vehicle Records check as this position is
classified as a "Regular Driver" and overnight travel may be
required. (Actual travel percentage varies based upon location but
is typically less than 20%)Must be a U.S. Citizen and pass the DHS
Employment Eligibility Verification processDesired Qualifications:
Prior experience of IT support in an
Enterprise environment (10,000+ end-users)Possesses and applies
expertise on multiple complex work assignments which are broad in
nature, requiring originality and innovation in determining how to
accomplish tasks. Ability to apply a comprehensive knowledge across
key tasks and high impact assignments.Experience evaluating system
performance results and recommending improvements or
optimizations.Experience performing IT hardware repairs and
installing replacement partsExperience planning and leading
technology assignments and projects. Prior hands-on experience with
the setup, configuration and administration of servers and
backups.Experience functioning as a technical expert across
multiple project assignments. ITIL v4, MCSE, A+, Security+,
Network+, or other relevant certifications.Ready to join our team?
Apply Today! - -(#none)
Keywords: AT&T, Wylie , Network Support Technician (Government), Professions , Wylie, Texas
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