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Customer Service Representative(Hybrid/Remote)

Company: Aston Carter
Location: Wylie
Posted on: January 9, 2022

Job Description:

Description:

  • Focused on helping our customers and a vital part of customer retention
  • May assist with a variety of needs such as making payments, providing proof of insurance, password resets and as well as some policy changes to coverage and/or deductibles
  • Use scripted responses to assist customers, agents, and employees by phone
  • Manage a variety of customer service situations which may include answering insurance-related questions
  • They get license in roughly 30 states you will handle - state specific questions , use resources and follow state guidelines and rules
  • Replace or add vehicles on a policy , more In depth of calls, talk through the coverage policy more in depth, EXPLAIN and EDUCATE them
  • Some questions around Claims assistance
  • License in Property and Casualty - Add in additional responsibilities for II level/licensing activities
  • Role requires candidate to study for and pass a P&C Licensing exam within the first 45 days of employment.
  • job duties, help customers add replacement fire and auto policies, add vehicles and drivers, and answer more complex billing questions.
  • Working with existing customers , require modifications, adjustments or changes to their policies , high level customer service and options to adjust their policy and knowledgeable about their options Skills:
    • Customer Service
    • Inbound and Outbound calls
    • Computer Skills
    • Dual monitor
    • Retail Customer Service
    • Property and casualty InsuranceAdditional Skills & Qualifications:
      • 1-2 years relevant experience; customer service preferred (call center, retail "Starbucks, Chick-fil-A, In & Out Burger" , etc.)
      • Communicates clearly, professionally and empathetically with customers/associatesExperience Level:
        • Entry LevelEducation:
          • HS Diploma


            About Aston Carter:

            At Aston Carter, we 're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
            Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients ' capabilities by seeking solvers and delivering solutions to address today 's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.
            The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
            If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Wylie , Customer Service Representative(Hybrid/Remote), Sales , Wylie, Texas

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